1.Our Mission
To ensure customer satisfaction, we provide professional, fast, and effective after-sales technical services, and guarantee the normal operation and extended service life of products.
2.Service Scope
1)Installation Guide.
2)Debugging and Calibration.
3)Maintenance.
4)Troubleshooting and Repair.
5)Upgrades and Modifications.
6)Training and Support.
3.Workflow
1)Customer Inquiries: Receive customer inquiries via phone, email, online chat, etc.
2)Issue Diagnosis: Conduct an initial diagnosis based on customer descriptions and offer appropriate solutions.
3)Remote Support: Offer technical assistance and troubleshooting services through remote control software.
4)Repairs and Replacements: Repair damaged products or replace parts.
5)Regular Follow-up: Conduct regular follow-ups with serviced customers to understand usage and provide improvement suggestions.
4.Service Commitment
1)Respond to customer inquiries within 24 hours.
2)Provide a one-year warranty with free repairs during the warranty period.
3)Free replacement of parts that are damaged due to reasons other than human error.
4)Provide regular training and technical support to customers.
5.Service Team
1)Technical support team: Composed of experienced product experts, responsible for answering customer inquiries and providing remote support.
2)On-site service team: Composed of professional technicians, responsible for door-to-door services and on-site problem solving.
3)Training team: Composed of professional instructors, responsible for training customers on the use of products.
6.Service Charges
1)Free services include repairs, debugging, and training within the warranty period.
2)Paid services include repairs, parts replacement, and special services outside the warranty period or caused by abnormal use within the warranty period. Fees will be charged based on the specific situation.
7.Contact US
1)Service Number：0755-25215543
2)Email：service.mlv@mloptic.com
8.Hours
M-F: 9 AM - 6 PM,UTC+8 , except holidays.
